Refund policy

Kia Ora Skincare will refund or credit purchased items providing they are unopened and in sellable condition.

Some items cannot be refunded due to health and safety concerns.

Nothing will be accepted back for refund or credit unless we have been given prior notice and if eligible for return, we have given the order a refund authorisation number.

Once the goods are returned back in good condition, we will issue a refund within 20 days, via your initial payment option.

Return freight is the responsibility of the customer and only the value of the goods and not the initial freight will be considered for refund. Utmost care must be taken to pack the goods so they do not become damaged on the return journey.

Goods that are not accepted by the customer and returned to us will incur a cost for the freight to return the goods. The balance less a 10% restocking fee will be refunded to the customer

If you receive goods which are faulty or have been damaged in the post, it would be appreciated if a photo could be taken to aid insurance recovery. We will refund or replace any damaged or faulty products at no charge to the customer.